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FAQS

Rental payment and Cancellation Policies

  • CAN I CANCEL MY RESERVATION?

    Cancellations 30 or more days prior to arrival are refundable less $500. We are unable to offer refunds on reservations cancelled within 30 days of the check-in date. We highly recommend travel insurance, below are links to a few suggestions.

  • WHY SHOULD I BUY TRAVEL INSURANCE

    One of the biggest reasons people do not purchase the insurance is because they are unaware that it exists or how it works.

    There are several good reasons to look into travel insurance and we highly recommend you at least explore that option.

    ROAM RIGHT
    TRAVEL INSURANCE MADE EASY
    TRAWICK INTERNATIONAL

  • WHAT IS MY DEPOSIT AND PAYMENT? WHEN IS THE BALANCE DUE?

    Eastman Premier Rentals requires an initial non-refundable payment of $500 of the rental amount to confirm and hold your reservation. Thirty (30) days prior to arrival the balance is due in full and the reservation is non-refundable. If you are booking within thirty (30) days prior to arrival payment is due in full at that time.

  • DO YOU OFFER ONLINE BOOKING?

    Please note we DO NOT offer online booking currently.

  • HOW DO I CHECK IN?

    Detailed check-in procedures that are specifically tailored to the property you have rented are sent automatically via email seven days prior to your arrival and once your balance is paid. (Please note that last-minute reservations do not follow this timeline.) Check-in time is 3:00 pm and check out time is 10:00 am.

  • DO YOU OFFER A NO-CONTACT CHECK-IN-OPTION?

    Yes, all of our check-ins are contactless.

  • WHERE DO I PICK UP MY KEYS?

    Eastman Premier Rentals now uses contactless pickup via the lockboxes at each rental.

  • WHAT IS THE CHECK-OUT PROCEDURE?

    Check out time is 10:00 am. A fee will be assessed for failing to vacate the rental by the agreed upon departure time. Please return keys to the lockbox on the front door of the rental and text or email us that you have departed. Upon departing, please leave the rental in the same general condition as it was found. Leave the rental clean, strip the beds, wash the dishes you've used, remove all food, place trash in the trash bin outside, shut the windows, and lock all doors.

  • DO I HAVE TO CHEK-IN BY A CERTAIN TIME?

    Check-in begins at 3:00 PM. Guests may arrive at any time afterwards. We offer no-contact arrival procedures using a lockbox. Detailed instructions are sent automatically via email seven days prior to your arrival. (Please note that last-minute reservations do not follow this timeline.)

  • CAN I GET A LATE CHECK-OUT?

    We can’t accommodate a late check-out, we have guests coming in the same day and the rental needs to be prepared for the new arrival.

FAQ Property Features

  • MAY I BRING MY PET?

    Some of our rentals are dog friendly. They are noted with a paw icon. ALL dogs must be pre-approved by our office PRIOR to a reservation being confirmed. An additional fee of $50 per dog is required. When signing the Vacation Rental Agreement, you will also be required to sign and abide by the Pet Addendum. Please note that bringing an undeclared pet, whether the property is pet friendly or not, can result in the termination of your reservation during your rental and that you may be asked to leave the premises. Guests who do not declare their pets will not be refunded if they are asked to leave. No Cats are allowed unless specifically requested and approved by the property owner.

  • CAN I BRING ADDITIONAL GUESTS THAN THE MAXIMUM ALLOWED LISTED?

    No. Much thought is put into the maximum occupancy per rental, and it cannot be exceeded. Maximum occupancy is established by house size, number of bedrooms, septic tanks. Rates are quoted for a specified number of guests. Additional guests (not to exceed maximum) may be subject to a per person, per day charge.

  • DO YOU ALLOW PARTIES & WEDDINGS?

    No parties shall be allowed as outlined in the lease agreement.

  • WHAT CABLE & INTERNET PACKAGE DOES THE RENTAL HAVE? WIL L WE BE ABLE TO WATCH THE GAME?

    Rentals are individually owned, and each has different services in place. Please note that New Hampshire is a rural area. It does not have the same infrastructure to which you may be accustomed. Eastman Premier Rentals cannot guarantee television service, television channel availability, phone service (whether cell or landline), and/or internet service. These utilities are provided by separate companies and are not under the control of Eastman Premier Rentals. Should a service issue arise during your reservation we will happily do what we can to assist. There are cases in which service cannot be improved, unfortunately.

  • DOES THE RENTAL HAVE INTERNET ACCESS?

    Yes, all Wi-Fi passwords are provided in rentals. Free Wi-Fi is also available at the South Cove Activity Center.

  • IS THERE TRASH REMOVAL?

    All trash is picked up on Mondays unless otherwise specified

  • ARE PERSONAL ITEMS SUCH AS SHAMPOO & SOAPS, ETC. PROVIDED?

    These items are not provided. You will find these items available to purchase at the Rumbrook Market just outside of Eastman. Address: 249 New Hampshire Route 10, Grantham, NH

  • IS SMOKING ALLOWED AT THE RENTALS?

    No. There is no smoking in the rentals, common areas, or decks.

  • IS THERE A CLEANING SERVICE AVAILABLE?

    Additional cleaning services are available. Please contact Eastman Premier Rentals at 603.863.3278 for rates.

  • MAY WE MOVE FURNITURE?

    Please leave furniture in its’ current placement to prevent damage when moving. A fee will be assessed if the furniture needs to be moved back.

Housekeeping

  • ARE WE RESPONISBLE TO CLEAN THE PROPERTY UPON DEPARTURE?

    Eastman Premier Rentals take pride in having our rentals brilliantly clean. We have our highly experienced cleaning team scrub each rental the same day as departure. We also maintain a high degree of attention to detail with the presentation of our rentals for your arrival.

  • CAN I HAVE THE CLEANING FEE WAIVED IF I CLEAN THE RENTAL MYSELF, RATHER THAN USING YOUR CLEANING SERVICES?

    No. Our housekeepers meet very strict guidelines and are required to clean the rental after each guest vacates.

  • WE’VE RUN OUT OF TOILET PAPER. CAN YOU BRING US SOME MORE?

    Eastman Premier Rentals provides a starter kit of supplies only. If you think you will need more than what is provided, please make sure to bring some with you or purchase during your stay.

  • ARE THERE INSTRUCTIONS IN THE RENTAL FOR FIREPLACE/ INTERNET/ ETC?

    When you arrive at the rental you will find that a Welcome Book has been left out for you. You may find either a white or black binder with the Eastman Premier Rentals logo or name on the front. Each one contains helpful instructions for the specific property you have rented. If you are unable to locate the Welcome Book, or if you need further assistance, please contact us directly at the office. 603-863-3278

Maintenance

  • WHAT IS YOUR LOST AND FOUND POLICY?

    We will try to return your lost item to you if we find it, you must call within two weeks of your departure date. We do charge for shipping and handling. Any items not claimed within two weeks will be donated to a local charity.

  • WHAT IF WE GET A LOT OF SNOW? DO I NEED TO BRING A SHOVEL?

    Plowing is included with your rental, but please be patient as all properties must plowed during snowstorms. You can expect to be plowed every 6” during a storm. All rentals have shovels on-site. Condos are plowed and shoveled to the door.

  • DO YOU PROVIDE EMERGENCY SERVICE?

    If there is a medical emergency, please dial 911. If there is a situation pertaining to your rental, please telephone the office and leave a message. If the problem can wait until morning, we would appreciate your calling us during regular business hours. Please refer to your Welcome Book, located in all rentals, for specific emergencies.

  • CAN I CANCEL MY RESERVATION?

    Cancellations 30 or more days prior to arrival are refundable less $500. We are unable to offer refunds on reservations cancelled within 30 days of the check-in date.

Miscellaneous

  • WHAT HOURS ARE THE BEACHES OPEN?

    All Eastman beaches are open during daylight hours. No alcohol or glass is allowed on the beaches.

  • WHAT IS THE SOUTH COVE ACTIVITY CENTER'S HOURS AND DETAILS?

    The South Cove Activity Center is open from 8:00am – 9:00pm. There you will find an indoor pool, fitness center, and free Wi-Fi with plenty of comfortable sitting areas. Their phone number is 603.863.6772. Please refer to www.eastmannh.org for the latest up-to-date information regarding availability.

  • ARE THERE BOAT RENTALS AVAILABLE?

    At the South Cove Activity Center, you will find many rentals available such as canoes, kayaks, sail boats, paddle boats, and so on. Feel free to contact them at 603.863.6772 for more details and pricing. Please refer to www.eastmannh.org for the latest up-to-date information regarding availability.

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